Refund & cancellation policy

1. Overview

This policy applies to public workshops, clinics, chart labs, and corporate training booked through Utility Laurel Path. It covers cancellations by you, cancellations by us, and refund processing.

2. Full refund eligibility

You may receive a full refund of fees paid if:

• You cancel at least fourteen calendar days before the session start date;
• We cancel a session and cannot offer a suitable alternative date; or
• You are unable to attend due to a documented medical emergency and notify us before the session begins.

3. Partial refund

If you cancel between seven and thirteen calendar days before the session, we refund fifty percent of fees paid. Cancellations within seven days are non-refundable unless we can fill your seat from a waitlist, in which case we may offer a fifty percent credit toward a future session within six months.

4. Non-refundable items

• Chart lab four-session passes after the first lab in the pass has been attended.
• Replacement workbooks shipped after your original session.
• Corporate training deposits once custom case study preparation has started (we will specify this date in your quote).
• No-show attendance without prior notice.

5. Rescheduling

One free date change is available if requested at least seven days before your enrolled session and seats are available on the new date. Additional changes are treated as a cancellation under sections 2–3 plus a new registration.

6. Deposits

Corporate engagements may require a non-refundable deposit stated in the written quote. The deposit is applied to the final invoice and covers scheduling hold and initial material preparation.

7. Work already started

If you leave a multi-hour workshop early for personal reasons, fees are not refunded. If we must end a session early due to facility failure, we offer a partial credit or make-up segment.

8. Purchased materials

Printed workbooks included in your enrollment fee are not refundable separately once issued at check-in. Digital pre-reading links remain available if you reschedule rather than cancel.

9. How to request a refund

Email hello@utilitylaurelpath.click with your name, session date, and payment reference. We confirm receipt within two business days and process approved refunds within fourteen business days to the original payment method.

10. Refund method

Refunds are issued via the same bank transfer channel used for payment unless Thai banking rules require an alternative. We do not refund to third-party accounts.

11. Exceptions

Force majeure events (government restrictions, severe flooding affecting our Khlong San room, instructor illness without substitute) trigger either a full refund or priority transfer to the next available date at your choice.

12. Contact

Utility Laurel Path Co., Ltd.
349 Somdet Chao Phraya Road, Khlong San, Bangkok 10600
02-417-8263 · hello@utilitylaurelpath.click